Terms & Conditions – JinyMart

Welcome to JinyMart, your trusted online grocery delivery service in Malda. By accessing or using our website/app, you agree to the following Terms & Conditions. Please read them carefully.

1. Business Details

  • Business Name: JinyMart
  • Address: Atul Market, Mokdumpur, English Bazaar, Malda, West Bengal
  • Customer Support: 9093535562
  • Email: support@jinymart.in

Call Center Hours: Monday to Sunday, 09:00 AM – 07:00 PM

2. Services

  • JinyMart delivers groceries and daily essentials within Malda city limits.
  • Delivery timelines may vary depending on product availability and order volume.
  • Orders placed before 9:00 PM will be delivered the next morning (advance order model).
  • Delivery charges may apply (free delivery or minimum order value to be specified).

3. Orders & Payments

  • Customers must provide accurate delivery details to avoid delays.
  • Payment options: Cash on Delivery (COD), UPI, Net Banking, Debit/Credit Cards (as available).
  • All prices listed are inclusive of applicable taxes.
  • JinyMart reserves the right to cancel or refuse any order due to stock unavailability, incorrect pricing, or other valid reasons.

4. Cancellations & Refunds

  • Orders can be cancelled before 9:00 PM on the same day of placing the order.
  • Refunds (if applicable) will be processed via the same payment method or as store credit within 7–10 working days.
  • Perishable items (e.g., fruits, vegetables, dairy) are not eligible for return/refund unless damaged or expired at the time of delivery.

5. Returns & Replacements

  • Customers must check items at the time of delivery.
  • Damaged, expired, or incorrect products will be replaced or refunded.
  • No returns will be accepted once the product has been used/opened.

6. Customer Responsibilities

  • Customers must be 18+ to place an order.
  • Customers must be available at the delivery address at the scheduled time. Failed delivery attempts may lead to extra charges or cancellation.
  • JinyMart will not be responsible for delays caused by factors beyond its control (traffic, weather, strikes, etc.).

7. Privacy & Data Protection

  • JinyMart respects your privacy. Customer data will be used only for order processing, delivery, and service improvemen
  • We do not sell or share personal data with third parties except as required by law.

8. Limitation of Liability

  • JinyMart is not liable for indirect or consequential losses arising from the use of our services.
  • Product images shown on the website/app are for representation only. Actual products may differ slightly.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes will be subject to the jurisdiction of Malda, West Bengal courts.

10. Contact Us

For questions, feedback, or complaints:
📍 Atul Market, Mokdumpur, English Bazaar, Malda, West Bengal
📞 9093535562
✉️ support@jinymart.in
🕘 Mon–Sun, 09:00 AM – 07:00 PM

Delivery to you

Where to deliver your purchases?

Delivery times available depend on where you are ordering from

Log in

You dont have an account yet? Register Now